Shipping & Delivery
Our shipping policy outlines the procedures and guidelines for the shipment of Forgiato Wheels products. By placing an order, you agree to comply with our shipping policy.
Delivery Methods
We offer various delivery methods to accommodate different locations and customer preferences. These methods may include standard ground shipping, expedited shipping, or other available options.
Shipping Costs
Shipping costs are calculated based on factors such as the destination, weight, and dimensions of the package. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
Order Processing Time
Once your order is placed and payment is confirmed, our team will process and prepare your order for shipment. The order processing time may vary depending on product availability and other factors. We strive to process orders as quickly as possible.
Estimated Delivery Time
The estimated delivery time is an approximation of when you can expect to receive your order after it has been shipped. This time frame may vary depending on the shipping method selected and the destination. Please note that unforeseen circumstances or delays beyond our control may affect the delivery time.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your shipment and estimate the delivery date. You can track your order by visiting the designated shipping carrier’s website and entering the provided tracking number.
International Shipping
We offer international shipping to select countries. Please note that additional fees, such as customs duties and taxes, may apply to international orders. These fees are the responsibility of the customer and are not included in the product or shipping costs.
Damaged or Lost Shipments
In the event that your shipment arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.
Address Accuracy
It is essential to provide accurate and complete shipping information during the checkout process. We are not responsible for delays or additional charges resulting from incorrect or incomplete address details provided by the customer.
Signature Requirement
For certain high-value orders or at our discretion, a signature may be required upon delivery. This ensures the safe and secure receipt of your order. If you are unable to be present at the time of delivery, please make appropriate arrangements with the shipping carrier.
Change of Delivery Address
If you need to change the delivery address after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.
Customs and Import Duties
For international orders, customs and import duties may be levied by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for more information on potential fees.
Returns and Exchanges
For information on returns and exchanges related to shipping and delivery, please refer to our separate Returns and Refunds Policy, available on the Forgiato Wheels website.
Contact Information
If you have any questions or concerns regarding shipping and delivery, please contact our customer service team using the provided contact information on the Forgiato Wheels website. We are here to assist you and ensure a smooth shipping experience.